Cancellations & refunds
Cancel within 24 hours of ordering for a full refund. If it arrives damaged or wrong, we replace or refund it.
The short version: cancel within 24 hours of ordering and you get everything back. If your order arrives damaged or wrong, tell us within 24 hours and we replace it or refund it.
Cancelling an order
- Within 24 hours of ordering: a full refund.
- After 24 hours: we cannot cancel. By then we have started on your hamper.
To cancel, message us with your order number (it starts with OD-). We go by the time your message reaches us, even if we reply later.
If your order arrives damaged or wrong
Tell us within 24 hours of delivery and send a photo. You then choose one:
- a replacement, delivered on the next date we can manage, or
- a full refund to the way you paid.
You do not need to send anything back.
If an order is defective, differs from its description or arrives later than our stated delivery times, message us and we will put it right. This does not limit your rights under Indian consumer law.
If we cannot deliver
If we have to cancel your order for any reason, you get a full refund. We tell you as soon as we know.
How refunds are paid
We start approved refunds within 2 business days. Refunds go back to the same method you paid with, through our payment gateway, Razorpay. After that, banks usually take 5 to 7 working days to show it in your account, and sometimes longer, depending on your bank or card issuer.
Questions
Use the WhatsApp number or email on our contact page.
Last updated 5 Oct 2026.