Questions we get asked
Ordering, delivery dates, allergies, payment and what happens when something goes wrong.
How do I place an order?
Add what you want to your bag, enter your delivery address, then pay at checkout. You get an order number that starts with OD-. There is no account to create.
When will my order arrive?
We send your order as soon as it's ready. Bengaluru: 1 to 2 days. Other metro cities: 4 to 5 business days. Rest of India: 7 to 10 business days.
Where do you deliver?
We deliver anywhere in India. Delivery is free. See our delivery page.
Do you ship across India?
Yes. Bengaluru: 1 to 2 days. Other metro cities: 4 to 5 business days. Rest of India: 7 to 10 business days.
I have an allergy. What should I do?
If you have a food allergy or a question about ingredients, message us before ordering and we will tell you exactly what is in each item.
How do I pay?
UPI, debit or credit card, or netbanking, through Razorpay. Orders are prepaid. We do not offer cash on delivery.
We will never ask you for a PIN, OTP, CVV or password. If someone claiming to be us does, it is not us.
Can I cancel?
Yes, within 24 hours of ordering, for a full refund. After that we have started on your hamper and cannot cancel. See our cancellation and refunds policy.
My order arrived damaged or wrong.
Tell us within 24 hours of delivery and send a photo. You choose a replacement or a full refund. You do not need to send anything back.
Can I order in bulk?
Yes. You can order up to 50 of an item on the website. For more, message us for bulk pricing. For team and client gifts with personalised cards or your branding, see corporate gifting.
How should I store what arrives?
Best within 5 to 6 weeks of delivery. Store in a cool, dry place, away from sunlight.
Something else? Ask us directly.